Return & Refund

At Qwin | Contact Lens Malaysia, we understand that sometimes things don't go as planned. That's why we have a straightforward and customer-friendly returns and refunds policy in place. We want to ensure that you are completely satisfied with your purchase, and we are here to assist you every step of the way.

7-Day Return Policy: We offer a generous 7-day return policy for all our contact lenses. If you are not completely satisfied with your purchase, you can return the product within 7 days of receiving it. Please note that the lenses must be unopened, unused, and in their original packaging for a successful return.

Easy Return Process: To initiate a return, simply contact our customer support team with your order details. They will guide you through the return process and provide you with a return information. Please ensure that the lenses are securely packaged to prevent any damage during transit. The cost for return will be beared by you unless the error is from our side.

Refunds: Once we receive the returned lenses and verify their condition, we will process your refund. The refund will be issued to your bank account. Please note that it may take up to 7 business days for the refund to reflect in your account. There is a processing fee cost of RM5 for refunds.

Defective or Incorrect Products: In the rare event that you receive a defective or incorrect product, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference. We may request you to provide CLEAR photographic evidence of the defect or incorrect item for our records.

Non-Returnable Items: For hygiene reasons, we cannot accept returns or refunds on opened or used contact lenses. Additionally, any promotional or free items received with your purchase are non-returnable.

Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns regarding our returns and refunds policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience with Qwin | Contact Lens Malaysia.

Disclaimer: The information provided here is a summary of our returns and refunds policy. For detailed information and any specific queries, please refer to our official policy document or contact our customer support team.